Citizen Action Center

Use this page to request action or ask for City services. Requests that can be submitted
online are listed below. Click on the "Select" button next to any request you'd like to submit.

To narrow your search, you can select a category from the dropdown list below, or enter a
word or phrase in the Keyword Search box.

 
 

 

 Service Request TypeDescription
Alley Maintenance My alley needs to be repaired.
Animal Control - Animal Trapped In Chimney There is an animal trapped in my chimney.
Aquatics- Swim Class If you need to set up your family in the RecTrac System for registration
Aquatics-Rental If you would like to rent the pool or tables for a party.
Aquatics-Swim Class If you are having trouble registering on-line.
Aquatics-Swim Class If you have forgotten your RecTrac password.
Ask a Question To ask the City of The Colony a question.
Building - Building Permits To find out if a building permit is required, select this service request
Building - Building Without A Permit To report someone building without a permit, select this service request.
Building - Rental Registration & Inspections To find out if a property is registered or information about the rental registration & inspections process, select this service request.
City Trails Problems, questions, or concerns about our city trails.
Code - Fence Repair To report a fence violation, select this service request
Code - Junked Vehicle To report a junked vehicle violation, select this service request
Code - Miscellaneous To report a miscellaneous violation, select this service request
Code - No House Numbers To report a violation for no visible house numbers, select this service request
Code - Offensive Odor To report a violation for offensive odor, select this service request
Code - Parking On The Grass To report a violation for parking on the grass, select this service request
Code - Stagnant Water To report a violation for stagnant water, select this service request
Code - Trash & Debris To report a trash & debris violation, select this service request
Code - Weeds & Grass To report a weeds & grass violation, select this service request
Copies of Records If you need a copy of a public record.
Copy of Fire or EMS report Request for copy of open records
Curb Repair Curb repair request
Fire Dept. - Ambulance Subscription Service Request information regarding this benefit available to citizens of The Colony
Fire Dept. - Fire Hydrant Flowing Report a fire hydrant flowing water.
Fire Inspection: Home Day Care Home inspection for day care purposes
Fire Inspection: Home Foster Care Home inspection for foster care purposes
Flu/Pneumonia Vaccine Does the fire department offer this during the flu season
Flying Insects If you need to report swarms of bees or wasps on a playground, select this request
Health - Complaints To report a possible health violation, select this service request
Health - Health Card Classes To request information on Health card classes, select this service request
Health - Health Scores To request information on health scores, select this service request
Health - Miscellaneous For questions regarding the Health Department, select this service request
Health - RFSM To request information on Registered Food Service Managers, select this service request
Health - Temporary Health Permits To request information on Temporary Health permits, select this service request
ISO Verification Letter Provide copy of letter from Insurance Services Office (ISO) to help property owners receive the maximum property insurance benefits for residence.
Irrigation Problem If you need to report an irrigation problem in any of the City's parks or roadways, select this service request.
Library - Adult Events If you would like to find out more information about library programs for adults.
Library - Childrens & Teen Events If you would like to find out more information about library programs for children and/or teens.
Library - Donate to Local History Collection If you would have items to donate to the Local History collection.
Library - Donations If you have materials to donate to the Library.
Library - Friends of the Library If you would like to join the Friends of the Library.
Library - Help with Catalog If you are having problems searching the Library's catalog.
Library - Interlibrary Loan Request If you would like place an interlibrary loan request.
Library - Library Board If you would like information about the Library Board.
Library - Library Tour/Adults If you would like to schedule a Library Tour or presentation for a group adults.
Library - Library Tour/Children If you would like to schedule a Library Tour or presentation for a group of children or teens.
Library - Live Homework Help If you are having problems accessing the Library's Live Homework Help™ service.
Library - Memorial Donations If you wish to make a memorial donation to the Library.
Library - Monetary Donations If you wish to make a monetary donation to the Library.
Library - Overdue Notice If you need someone to contact you about an overdue notice you received.
Library - Problems with electronic resources If you are having problems remotely accessing any of the Library's electronic resources.
Library - Proctor an Exam If you would like to have an exam proctored.
Library - Remote Electronic Resources If you would like the user ID and password to remotely access the Library's electronic resources.
Library - Renew Item If you would like to renew an item checked out on your library card.
Library - Report Lost or Stolen Card If you would like to report your library card as lost or stolen.
Library - Request Reference Assistance If you would like request reference assistance.
Library - Reserve a Study Room If you would lke to reserve a study room.
Library - Resources & Services If you would like to participate in the Library's Local History Project.
Library - Suggest Item to Purchase If you would like to suggest items for the Library to purchase.
Library - Volunteers If you would like to volunteer at the Library
Library- Account Password If you have forgotten your library account password.
Library-Place Item on Hold If you want to place a hold on an item.
Lien Quote If you need a written quote for a property lien.
Line Locate I need a water and sewer line locate.
Local Wildlife Problem Report of problem with local wildlife.
Miscellaneous Park Problem If you need to report a miscellaneous park problem, select this service request.
Parks & Recreation Online Registration Problem If you are having problems with Parks & Recreation online registration, select this request
Planning - Application Criteria Manual To request an Application Criteria Manual, select this service request
Planning - Board of Adjustments To request information on Board of Adjustments, select this service request

Planning - Census/Population Data To request information on the census or population, select this service request
Planning - Commercial/Residential Developments To request information on Commercial & Residential Developments, select this service request
Planning - DRC To request information on DRC, select this service request
Planning - Miscellaneous For questions regarding the planning process or pertaining to the Planning Department, select this service request
Planning - P & Z Meetings To request information on item placed on the Planning & Zoning agenda, select this service request

Planning - Plats To request copies of plats, select this service request
Planning - Zoning Information To request zoning information, select this service request
Playgrounds Report problems or concerns with a city playground
Police - Animal Complaints If you would like to report an animal violation or problem area, select this service request.
Police - Citizens Police Academy & Other Programs If you would like more information on the Citizens Police Academy or any other program we provide, select this request.
Police - Crime Information / Tips If you have information regarding a crime that has occurred in the City of The Colony, select this request.
Police - Crime Prevention Information If you would like crime prevention information, select this request.
Police - Miscellaneous Miscellaneous information to the Police Department.
Police - Narcotics/Vice If you have information on a location where narcotics or vice crimes are occurring, select this service request.
Police - Public Presentation If you have a request for a presentation or tour of the police department, select this service request.
Police - Traffic complaints If you would like to report an area with chronic traffic violations please select this request.
Possible Main Break Report a possible main break. This service is for non-emergency related issues and is only monitored during business hours 8a-5p M-F. If this is an emergency, please call 972-624-4471.
Problems at Five Star If you need to report a problem at the Five Star Complex, select this service request.
Problems at Stewart Creek Park If you need to report a problem at Stewart Creek Park, select this service request.
Problems in City parks If you need to report a problem in any City park, select this service request
Public Works - Streets There is a big pothole on the street.
Requesting an Application for Employment Please send me an application for employment.
Saturday Night Out If you need to report a problem or have questions about this program, select this request.
Sewer Stoppage Report Sewer Back-up. This service is for non-emergency related issues and is only monitored during business hours 8a-5p M-F. If this is an emergency, please call 972-624-4471.
Sidewalk Maintenance Cracks, dips, unlevel sidewalk
Solid Waste & Recycling - New Recycle Bin How can I get a new recycle bin?
Solid Waste & Recycling-Landfill Pass How do I get a Landfill Pass?
Solid Waste & Recycling-New Resident New resident need trash and recycle carts.
Solid Waste & Recycling-Repair/Replacement of Trash Cart I need repair/replacement on my trash cart.
Solid Waste & Recycling-Trash Not Picked Up My trash was missed on pick-up day.
Storm Water/Drainage Maintenance Standing water, channel maintenance, underground storm water pipe maintenance, inlet and catch basin cleaning
Street Maintenance My street needs to be repaired: potholes, debris, standing water, cracks, etc.
Tall grass and/or weeds in Parks If you need to report tall grass and weeds, select this service request
Technical Issues To report a technical issue, select this service request
Tour of Fire Station Name and telephone number of person requesting tour.
Traffic Management Street light outages, sign maintenance, traffic signal maintenance, lane marking indicators, etc.
Traffic Signal Out/Issue Report traffic signal Out/Issue
Utility Admin - Cancel Water Service Disconnect service-if moving out of the City.
Utility Bill Re-read The Meter.
Utilty Admin - Check For A Water Leak Re-read and check for a leak.
Water Meter Box or Lid Report meter box or lid damage.
Water Utilities Miscellaneous Any Utility Account Information.
Water quality Report a water quality issue or concern.
City of The Colony    6800 Main Street
The Colony, Texas  75056    (972) 625-1756
Codes & Documents Contact Calendar News Employment Add us on Facebook! Follow us on Twitter!